Privacy Policy

Last updated: December 2024

accounyrck B.V. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website at accounyrck.live, or interact with our services.

Data Controller

The data controller responsible for your personal information is:

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you visit our restaurant, use our website, make a reservation, contact us, or engage with our services. This may include:

• Contact information (name, email address, phone number)
• Reservation details and dining preferences
• Communication records when you contact us
• Website usage data and cookies
• Payment information (processed securely through third-party providers)
• Feedback and review information

How We Use Your Information

We explain how we use your information for the following purposes, based on legitimate business interests and your consent where required:

• To provide and maintain our restaurant services
• To process reservations and manage your dining experience
• To communicate with you about your orders, reservations, or enquiries
• To send marketing communications (with your consent)
• To improve our services and customer experience
• To comply with legal obligations
• To detect and prevent fraud or other illegal activities

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: To fulfil our contractual obligations when you make a reservation or order
• Legitimate Interests: To operate our business, improve our services, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or merger

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Customer contact information: 3 years after last interaction
• Reservation records: 2 years for business purposes
• Financial records: 7 years as required by Dutch law
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or cookies

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please contact us at:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):